Money missing for over two weeks


I’ve made a bank transfer on the 1st of Feb to my freetrade account but the money hasn’t been allocated or returned.

I have tried to get support through the chat without any success. I’ve managed to get in touch with someone through here and was assured the problem was going to be solved.

Well it’s been well over the period I was told and now I can’t get in touch with anyone again and the money is still missing.

Please sort this out. Honestly, at this point, I just want the money back into my bank account as I don’t want to go through this again in the future.


A top up from my linked bank account into my Freetrade account

Probably better off with the email address below:

If you need help from now on, please contact one of the following emails:

Topic Email
Deposits/withdrawals, moving cash between accounts
ISA transfers
Change account details, e.g. address, bank account
Account verification, identity check
Any other queries

Hope you get this sorted, I’m terrified of depositing/withdrawing right now…


The best option is as @scudulike suggested. I hope it gets sorted soon.

Withdrawals take 3-5 working days and a different process from deposits.

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I’ve always had deposits into FT settle within 3/4 hours. Done about 6 of them.

But stories like these always make me scared of investing a lot more in the app

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I have to stop reading posts like that myself…I’m waiting for a withdrawal to go through…They are terrifying to read.