One of Freetrade’s rivals does not appear to understand which LSE listed stocks are stamp duty exempt and which ones should be charged SD. I don’t know how long this has been going on for but I had the same circular argument with them about IAG shares a few years ago. Customer service is totally clueless and gives blank stares.
I noticed a couple of other stocks they were incorrectly charging stamp duty on last week (including one instrument I was trading), and notified the broker. They said:
“If you were incorrectly charged the Stamp duty, we will act accordingly and will update you via email as soon as there is a reply.”
As no money was ever refunded I sent an email reminder yesterday. This morning I received the response:
They literally have no idea what they are doing. Does anyone know how I can report this to the FCA?