I am really impressed with the app and the community so far. People are helping one another and offering guidance where incorrect information is submitted. I currently use HL for all my funds, index and bond. I use Interactive Investor for my stocks. I currently have a decent holding with Interactive Investor, above 20k and pay 20 pounds per months for their top subscription package.
I have been impressed with the customer service for both HL and Interactive Investor. They have always been available when I have tried to get in contact and before a property purchase I cleared all my fund once with HL and had no problems.
I have two questions, are there any plans for a phone service? I am 29 and probably sound old but I don’t always like to use text chat, especially when it is my investment on the line. For those who have used customer service, how is it?
Finally, when I have purchased stocks with HL, I try not to as they are overpriced, I get the best market value for the stock. Has anyone compared this with free trade and seen the difference in prices quoted. I know market price is always changing but I would rather invest in a platform that gives the best price, not one that is delayed, for a fair fee.
Finally, happy to transfer some money here to support I just don’t feel comfortable committing a lot. In addition, the platform is in its infancy and needs a lot of work but like they say, Rome wasn’t built in a day.