I deposited money over 24 hours ago now and it still isn’t showing in my account can someone get back to me ASAP - not had a response in chat been trying to get hold of someone since yesterday afternoon
Welcome to Freetrade.
The team are very busy with a huge surge of new users in last week.
@Gemhappe or another member of the FT team might be able to help you out.
This will be resolved, don’t worry!
Hi Aaron, I’ll DM you now.
I am awaiting a response for a week now on the chat app. If this can be looked at it would be much appreciated.
Yeah, I’ve been waiting a few days for a response from chat. Usually the FT team reply quickly and are great, but it definitely seems like the fallout from the GME fiasco has created a massive backlog so I’m not holding my breath…
It’s been over a week I appreciate you are busy but what is the current sla for a response. I was interested in the plus account also but if this is the service levels then it’s not very appealing.
I have a premium plus account but still haven’t had any response to in chat app??