They said they will do that, which is the correct action of course. It will pay in the long term.
6 Likes
They will work it out. Give them time. 
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Yes, Viktor pretty much confirmed this right away in his initial post. Not just after customers asked about it. Freetrade is class like that.
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I’m not not giving them time. 
just saying I don’t care how long they take
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No matter what happens this has been absolutely astronomical for Freetrades growth 
5 Likes
A free month or their money back should be an option.
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Anyone have the latest number? Are we at 500k customers yet?
8 Likes
Asking the important questions 
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It would be amazing to have a contingency in place before US opens on Monday.
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Just announced on Twitter that the January subscription will be refunded. Which is the most sensible option. Keeps people on Plus and shows that FT are fair.
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CurrencyCloud/Barclays more or less confirmed.
The most annoying thing must be the lack of notice for throttling orders from Barclays. Typical behavior from a big corporation.
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Without question. Just allow some time for our engineering team get it done in bulk. It will take a number of days.
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Will be interesting to see what FT’s go forward position is for this. Ideally dual source and some guarantees that the shitshow we had to deal with today cannot ever be repeated. Ever!
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First of all. Who has any user numbers from today @viktor, nice one
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I spent 14 years building FX derivatives system in investment banks(including Barclays) I would be curious to understand who was the genius who decided to throttle clients like FT who, in the big scheme of things, are insignificant in terms of volume. A FX cash system can handle an obscene amount of orders and deal with bursts and peaks.
I would understand if this was the day after Brexit or US election or some sort of systemic event, but we’re talking about people placing orders in an app, pushing buttons. Maybe 20-30k orders/hour ? That is nothing.
I bet that, in a million years, nobody from FT would have thought that at some point they will have their FX orders throttled.
People say FT should have redundant FX conversion service, but how about the FX conversion service(CurrencyCloud) have a pool of liquidity providers besides Barclays ? That is very poor indeed.
Update: If the provider is Currency Cloud, we’re talking about a company which is valued at half-billion bucks, raised $80M from Visa recently and cannot handle such a normal increase in FX orders for their clients. I say normal, because we’re talking about humans placing orders not systems trading high frequency algorithms. What a s**tshow !
Disclaimer: I am doing a lot of guesswork here and assumptions as I don’t have any inside information about what actually happened.
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January subscription free for the new plus members is such a good move! Keep them happy, show them what freetrafe is actually about, and maybe loads will stay. Sacrifice a short term windfall for longer term growth. Big fan! Show them what enjoyable investing is all about, freetrade!
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If Freetrade sign up, i’m in their growth will be a game changer over the next few years.
Had to get on Twitter and tweet the following:
“Well played Freetrade 
Some of the comments and complaints here and on other threads are absolutely embarrassing. I’d be frightened to think what their reactions would be if something serious actually happened in their life…”
Cannot believe how fragile and how quick people are to destroy / attack people today
Good to spice things up a little 
17 Likes
Do we have a recent number? Someone must be willing to share 
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Just hoping the forum goes a bit more back to normal civilised conversation and useful investing chat soon! Last week feels like a long time ago!
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