We gotta be over 500k
An idea for @Ian @Viktor @adam .
If indeed the limitation is on the number of FX orders that can be sent to Currency Cloud, maybe you could do some sort of aggregation on the FT side. Taking into account weāre talking about orders with relatively small notional and in one currency pair(USDGBP), queue and pool the FX orders in the FT backend every 5-10 minutes interval and submit them as a single order to Currency Cloud.
12 Likes
Thereās not much point focusing on numbers over the next little while as the fall out from today plays out I imagine - itās so hard to have any idea how many of the new signups will be here next month, or further down the line. It was tricky before today due to all the GME people and 212 refugees, but many people will irrationally/incorrectly blame Freetrade for todayās goings on.
Donāt get me wrong, itās great to see the numbers go up - Iāve followed this page daily for over a year. But it feels to like the 500,000 mile stone has been slightly tarnished in the short term thanks to these FX jokers. Freetrade have done a great job in tough circumstances of showing their commitment to customers today though and hopefully that counts in some newbies eyes.
10 Likes
Thanks for that. The team are working around the clock on something very similar. Hopefully the fruits of that will be clear next week.
47 Likes
Great shout.
2 Likes
Great to hear Ian. All the best
2 Likes
Unfortunately I feel I agree
Ok Letās go back to the topic: HOW MANY USERS NOW?
11 Likes
Me too a little. All we can hope now is that more than we would expect would be sticky. And stay because of the transparency even if freetrade have been drawn in to the latest issues!
1 Like
I think weāll see what we may all expect. Some users will stay, some will leave, few will actually cancel their account which leaves the option open for them to look at Freetrade at a later date. I think in the long term theyāll see some retention from returning customers from this incident.
2 Likes
Iām not going anywhere
Iām good 
But in the last couple of days a shoal came by, and I feel most will just pass through. It has been an impossible mission to handle. I canāt imagine the levels of stress in the office. I hope they all understand their efforts are appreciated. The good thing about this is that a business attracts and retains the customers it wants to retain. Keep the focus. Slow and steady wins the race
10 Likes
One thing we regulars can all do to help with is to be as helpful as usual. Iām always impressed by how quickly one of the community will respond to a question, or will directly reach out to a member of the customer ops team to help chase up a particular issue, etcā¦ Iām normally too shy to offer assistance as I feel like I donāt know enough about the markets compared to many of you on here but have gradually felt more comfortable playing an active part as Iām sure many have.
I say letās continue to be as useful as we can. And we need to remember not to come across condescendingly as the learning curve as first time investors is steep and we all knew bugger all about it at one point or another (and sometimes I still feel like for all Iāve learned and read, I know nothing still).
I mention as a reply to Eden as he (edit - or she or they) has been someone I always notice is extremely quick to reply to and assist with everything and anything that comes up (there are many many others of you)
20 Likes
Iāll do it for some freetrade socks or a water bottle 
.
2 Likes
Absolutely. The forum, in parts has been hard to watch the last day or so but incredibly impressive from members like you. And @Eden ā¦ He knows I love him too 
This is how freetrade have cultivated a different forum to other brokers in that weāre all willing to help if we can help new members and people that are new to investing. Most of the freetrade customers wouldnāt have even known about investing last year but the forum in the most part has remained a very helpful place, and the community has bloody stepped up over the last two days with frustrations across the whole of the market
PS my socks already have holes in lol
9 Likes
Canāt we just do what Robinhood did and get Google to delete all the 1* reviews (100,000 or so I believe was the number)? Oh, āGoogle arenāt heavily invested in Freetrade and thus wonāt careā I hear you say - what a surprise.
11 Likes
Qu-why do I get a quite different set of reviewsā¦ doesnāt look so bad for me. But yeah. Does need a boost. Think Iām on a beta version or somethingā¦ for some reason I canāt leave a review either.
Edit ignore meā¦ Itās just updated to the same as yours!
1 Like
Still 0.7 more than T212 
They need to unfortunately hire a small army of support, that is most of the issues. Plus make a big flashing red popup that runs round the screen that says you understand the price is indicative.
4 Likes
Folks donāt get me wrong love the discussion here, but who is up for a 
āGeneral FT chat megathreadā to keep this one mostly for user number updates / chart updates, etcā¦?
Maybe could be a pinned thread? Do you think this is a good idea? 
EDIT: Got a few upvotes so here it is:
16 Likes
I like that this thread encompasses peoples feelings towards freetrade tbh. It gets messy, but this is kind of the new defacto freetrade megathread? 
1 Like