Hi Liz 
We’re really sorry about the time it’s taking to come back to you via chat. 
The current market conditions and a huge increase in new customers in recent weeks has meant that we’re incredibly busy this morning! Whilst we accept that this delay in responding is unacceptable when you need answers, please rest assured that we are actively expanding the team in line with this positive boost for Freetrade.
I see your query has been answered, but do DM me here if you’d like more support with anything. 