Strangeness on Portfolio tab


#1

So I’ve been starting small and have transferred £20 to Freetrade. I’ve invested that in two ETFs, both of which have gone up in value slightly (22p up!) #winning

But… the portfolio graph seems to suggest that I’ve lost money (down 7p!).

What’s going on?!

Edit: @alex.s, I’ve put this in feedback and ideas as it’s, well, feedback - but it’s come up with a vote button - is there a better place for this?


(Emma) #2

Mine has been wrong until today where it accurately shows yesterday’s performance. Give it a few days and see what happens


#3

Was happening for me as well but looks like Freetrade have fixed this in the last few minutes.


(Alex Sherwood) #4

Thanks for sharing this. Since this is a bug, rather than a suggestion, I’ve moved this to the #help category.

We’re aware that there’s a number of issues with the data feed into the portfolio graph & it’s behaviour, which we’re working on now.


(Jeff puckering) #5

Don’t know if this is a newbie question and I’m missing something but if I look up the ishares S&P 500 ETF on the yahoo app (although the graph roughly matches) the price is consistently more expensive than on freetrade

This is relatively minor, when I compare the ishares FTSE 250 ETF which is circa £20 vs yahoo’s £1,900 share price.

Like I said apologies if I’m missin something basic :tired_face:


Freetrade is Out :fire: Share your first thoughts once you get access!
(Alex Sherwood) #6

Hey Jeff, you’re not missing anything here, we’re aware that there’s some issues with the Portfolio tab data & we’re working to fix them :raised_hands:


(Jim) #7

US Dollar --> GB Pound conversion?
For the FTSE 250 I assume Yahoo is shown in p as opposed to £/p on FT ( 1967 v. £19.67 )


(Jeff puckering) #8

Thanks for moving the thread Alex! Are there any early insights into the cause?

Interrsting thought on the conversion playing a part.
Not sure it’s the £/pence issue, but if it is that means the S&P 500 pictured above is being sold for 29p according to yahoo? Vs freetrades £22?

It doesn’t take a genius to guess which shares I am looking to buy first and I don’t know what amount to input to purchase! :weary:


(Alex Sherwood) #9

It’s just some technical details that need tweaking :hammer:

Could you please try using the price from the app?


(Emma) #10

Not sure I understand the problem. It’s 2p out on this conversion

image


(Jeff puckering) #11

As suspected newbie issue… I assumed the yahoo app was Stirling…


(Vladislav Kozub) #12

That’s the thing with Yahoo. It prices in $ rather tahn pence.

Blame LSE for all that confusion, it is not your fault :wink:


#13

Any updates on this? *

*asking here to avoid clogging up Intercom with non urgent queries


(Alex Sherwood) #14

Not yet, we’re still looking at a couple of options. But we’re aware that this is an important fix so we’ll make sure that we get the word out to everyone (here & probably through other channels too), once it’s sorted. It’s one of top priorities too.