Identity Check Failed, no email

[derekjones (Derek Antony Jones)]

Trying to open a Freetrade account but it’s stuck on Identity Check Failed and I have had no email requesting manual verification documents. I’ve tried the chat many times with no response (except generic bot ones)

Not sure where to go, there is no contact email address and chat is being ignored.

Thanks

Derek

[fte]

Try emailing verification@freetrade.io

Dedicated channels and how we’re scaling support for you, 15th Feb 2021

Hi everyone We are working through the backlog of customer enquiries, and we’re planning to respond to everyone soon. To help answer your questions and provide you support you need faster as we scale, we’re introducing a more efficient way to provide customer support. If you need help from now on, please contact one of the following emails: Topic Email Deposits/withdrawals, moving cash between accounts money@freetrade.io ISA transfers transferapps@freetrade.io Change account deta…

[Robo1]

I’m getting the same now, so frustrating

[derekjones (Derek Antony Jones)]

Thanks have done, says 3-5 days for a reply