derekjones
(Derek Antony Jones)
15 February 2021 12:34
1
Trying to open a Freetrade account but it’s stuck on Identity Check Failed and I have had no email requesting manual verification documents. I’ve tried the chat many times with no response (except generic bot ones)
Not sure where to go, there is no contact email address and chat is being ignored.
Thanks
Derek
fte
15 February 2021 12:36
2
Try emailing verification@freetrade.io
Hi everyone
We are working through the backlog of customer enquiries, and we’re planning to respond to everyone soon.
To help answer your questions and provide you support you need faster as we scale, we’re introducing a more efficient way to provide customer support.
If you need help from now on, please contact one of the following emails:
Topic
Email
Deposits/withdrawals, moving cash between accounts
money@freetrade.io
ISA transfers
transferapps@freetrade.io
Change account deta…
1 Like
Robo1
15 February 2021 12:57
3
I’m getting the same now, so frustrating
derekjones
(Derek Antony Jones)
15 February 2021 13:25
4
Thanks have done, says 3-5 days for a reply
system
(system)
Closed
8 April 2022 05:26
5
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