Account Creation


I created my account a few days ago and it said identity check failed. And that they’d send me the next few steps on what to do. However, I only received an email saying they’ll check my identity documents within 3-5 working days.
Is this an error on the apps part and should I wait 5 working days or shall I email FT?


I would wait the 5 days first :+1: The community sadly won’t know why they failed it but the 3-5 days should pass first I would guess.

1 Like

I had this message when I set up my isa. It took about 2-3 weeks eventually. I almost gave up then the account miraculously appeared. This was early March this year. I guess they are busy authorising new accounts

1 Like

It’s worth the wait. I also tried to set up a trading 212 account at the same time, still waiting for that!

1 Like

Ok thank you!

That is a long time >_< I guess I’ll probably have to wait 2-3 weeks like you.

The process may be quicker now. Everything about communicating with Freetrade is on a ‘mañana’ basis.
Or as they say in Cornwall “dreckley”