I’m on Android and referred someone using the new link in app. The pink banner initially informed me someone had used the link and said when they topped up their account, the new share would be credited. This has disappeared now and the pink banner has reset to “Get one free share”. There is no where in app that tells me a free share is pending. Has the referral gone through?
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It sounds like we might have just given you a new Free Share link there, which would cause the tracking to disappear. If you’d like us to check on your friends progress, just drop us a message in the app and we can look into that for you 
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But a piece of direct line would be sweet 
As sweet as Tesla?
[spoiler][/spoiler]
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Let me take some time to mull this over! 
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Is this your free share?
No someone said we will probably get direct line as free share. So I was just showing the snap shot of how they are doing
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A new wave of Free Share invites has gone out an hour or so ago.
Please continue posting your feedback!
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2 Pieces of feedback:
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Like others in this thread, I sent a referral which was initially ‘tracking’. The person I referred said their account had been held up for security checks? Meanwhile this tracking seems to have disappeared (New Link?) and now I’m not sure if they referral worked or not, it makes me reluctant to refer again. It seems weird that you would be blasting out new referral codes to people who hadn’t completed their previous referrals if the effect of this was to stop the first round of referrals from tracking properly. I contacted support but they couldn’t really help me. Not a great experience.
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As an investor I’m concerned this strategy is a waste of money. What is the average cost per acquisition of this method vs other methods of customer acquisition (PPC, Display, OOH etc). My main concern is that this ‘offer’ will end up on HotUKDeals or MSE and you will get piles and piles of low value customers who are only here for a freebie (I guess why you have not given us links that can be used more than once, and I agree with this line of thinking).
- Good point, although you can argue that the opportunity of another referral is more valuable for some than tracking. This will be solved with multi-tracking in any case! Meanwhile, the COps team will check if they could help give an answer through querying the data or similar, as a fallback option.
- PPC, Display, OOH all have dramatically higher CAC.
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I would agree @Viktor. In any case once the previous referrals have funded the account , the share orders are automatically queued in the account so I like the current mechanism to push new referral codes
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But are the customers who are acquired through those channels not far more valuable? It’s easy to acquire customers when you are literally giving them money for nothing, but are they likely to use the app and give you revenue?
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Isn’t that the point of this? To test and see if it works?
Same was said about Monzo and the £5 referral and that hasn’t affected the MAU figures
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I guess that’s what I’m asking. Is this testing the strategy or the feature itself (i.e has it already been decided that the strategy is a good idea with an allocated budget of X, or is the actual value of the customers being acquired being measured before deciding to continue long term)
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Personally this has given me the opportunity to convince 5 different people that saving through shares would be a worthwhile longtime investment.
The no strings attached free share was what pushed them over the line, but once they saw how easy things were to set up, they were sold. The referral has even allowed me to get my Mum to sign up, and she was incredibly sceptical before. That is a win in itself.
I now know that all 5 will use the account, and they won’t cash out immediately. I think it’s been great
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I have been sent another referral link but havent used the one I had does that mean I have two or have i lost the other one.I have sent the previous one too my friend but he hasn’t used it yet as he wants me to go through it with him.
You haven’t lost the previous one, you just can’t get the link or track it. But it sounds like you already send the link and that link will still work.
Until the UI is improved, I’d recommend everyone copy the links out of the app each time they get the push notification, then keep track of them yourself.
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Thanks I thought they only sent you one at a time and you didn’t get a new one until the previous one had been used.
That’s probably how it will work once we’ve finished the testing but for now, we’re sending new links out in batches and sometimes we’ll send a new link to people whose links haven’t yet been used.
Hi @Freetrade_Team1 is there a way of getting the links that haven’t been used?
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