The thing is, the majority of Freetrade customers do not frequent this forum.
Back in June, there was apparently only about 7k on the forum (How should Freetrade boost the growth of this community?), so as we’ve surpassed 200k customers, us folk on here only represent a tiny percentage of Freetrade customers.
Freetrade has the tricky task of balancing the needs of the vast silent majority who might be happy with paying £9.99 for Plus (or not, as the case might be)