I must echo this. Just received an email and a push notification of the same thing. I get enough emails from Freetrade which I can tolerate because Iām an investor, community member and avid customer; however itās becoming a tad annoying even for me now how much contact there is thatās duplicative/spammy.
Emails alone are sufficient until an opt out of marketing notifications is available:
This pretty much sums up my approach to notifications. I want to know when real people are trying to contact me and when a holy shit moment occurs on an account that is important to me. Thatās it. I value my concentration span.
Apps that spam me (where spam is loosely defined as did they really need, I mean REALLY NEED to tell me this by waking up my lock screen) have their notification rights suspended.
IMO push notifications in the OS from the app should be reserved for messages about transactions, money coming in, dividends etc, not for marketing or promotions. Iām considering turning off push notifications on the freetrade app as a result of receiving a few repeats of this message about sharing via a freepass. Donāt make me do it!
Itās fine to use other channels for marketing stuff (email or possibly in app notifications), but notifications on my phone need to be reserved for actions to do with investment, not promotional messages, or Iāll just turn them off (as most users would I imagine). If we let all the apps on our phone send such messages weād be inundated with marketing all the time so any app that does this to me normally gets notifications killed immediately (making an exception for freetrade for now).
Thanks everyone for your feedback, we probably havenāt got the balance of notifications, emails etc. quite right for everyone yet, especially as we did a lot of promotion for the crowdfunding round recently.
Weāll carry on tweaking which channels we use for sending updates and when. This topic will be a useful reference point for that
Weāll do our best to make sure that the new Freepasses are exciting enough for you to want to receive a push notification when you get one too
I quite liked seeing the new major stocks notification, useful to know they were immediately available! But yeah it might need some thought about the big picture.
I think it would be good to customise communications generally as different users will have different preferences.
Iām Imagining 2 tick boxes for the below communications, one for email, one for notifications:
Dividends
Top Ups / Withdrawals
Successful/failed basic trades
Major New Stocks
Marketing / promoās
Blog / Weekend reads (email only)
Crowdfunding / Investor comms
The first 3 could be grouped as āinvestment notificationsā for simplicity then expanded if people want to customise within I.e. choosing only dividends.
Unfortunately, all Intercom messages are flagged as ādangerousā by Gmail. Itās unrelated to Freetrade and Gmailās filters are indeed acting up, in a way.
Our contact from Intercomās Deliverability team confirmed that Gmail incorrectly marks links in Intercom emails as malicious, and the issue āhas been pretty rough all aroundā for them (and impacts us quite a bit, as Intercom delivers almost all our messages at this point.). Theyāre working with Googleās Gmail team directly on this. Weāre waiting on them to give us a timeline for the fix.
I agree thatās a good approach, Rob, weād want to avoid people working through a somewhat big list like this though and make it more playful if we can.
It could be a toggle in the app: āHow much do you want us to keep in touch?ā.
Iām an insider! (Everything: crowdfunding, weekend read, major new stocks, transactions.)