Hi all
is it just me or has the app not updated prices since US market open at 14:30 BST? Anyone know whats going on?
Many thanks
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Me too. I thought my shares hadn’t gone down very much for once! 
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I’m having the same trouble - really concerning!
Anyone else having this issue today? Not expecting much help from the team as its platty jubes…
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Yeah me too!! 
Hello!
I opened the app this afternoon to reinvest the cash I have on there, but the prices of US stocks (and probably those of other markets, but they’re mostly closed currently) wasn’t updating.
So I Googled the price of the stock I was looking at going for and went back on the freetrade app to put through the transaction. In doing so, a notification popped up at the bottom saying the prices on my device hadn’t been updated since 00:59 this morning - I went ahead with it nonetheless since I knew the latest price.
Bear in mind I have a perfectly good internet connection & the device (Pixel 6 Pro) seems to be just as normal. I cleared the cache & storage used by the app, forced stop, uninstalled and reinstalled it, restarted the device - still no different.
The app now reports inaccurate information about my profits/losses since the prices are still not up to date. Has my transaction even gone through?? Is this a freetrade server problem?Please help!
Kind regards,
George
just got an in app notification - the engineering team are working on it.
ngl - using google/trading view for now for price info
trade safe ~
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Chillax George it will have gone through at the “updated” price and the profit/loss showing now (based on last night’s closing) will correct itself.
I had the same thing. Bit annoying!
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Glad you got the app notification.
We’re aware of the issue impacting live pricing for the US market.
Our engineering team are working to fix this as a priority.
Please accept our apologies for any inconvenience.
If I get any further update, I’ll let you know.
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Been informed the issue has been resolved. Sorry again for any inconvenience.
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This happens quite a bit - not all stocks though it seems that today. With no complaint, can I ask what the actual issue is? What is it that generally runs normally but cocks up here and there?
The buy/sell buttons are faded in the app today and I can’t use them, not great for an online broker.
Hi @Lee76 which stock is the issue? Mine looks fine.
Most of mine have been like this on and off today, seems to go away if I go in and out of it a few times but not ideal
Had exactly the same thing for Tesla, IONQ.
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