My current provider transferred a substantial amount of cash with a fast transfer two days ago, but the money has still not reached my Freetrade account. I’ve chased this with Freetrade several times on email and in-app chat without luck and now feel compelled to raise the issue here in the hope of a speedy resolution.
Has anyone else experienced something similar?
Hi @Shilpa ,
I have made some transfers to my SIPP in the past as well and this can take a couple of days after the transfer from the old provider is complete. I wouldn’t worry too much unless the money doesn’t appear after 5 working days.
You should get the money and some message soon.
Took ages for my two SIPP transfers to go through, about 8 weeks or more in total. Even when Aviva had transferred the money from their side it took 4-5 workng days to clear.
If you go into ‘Account’ and select ‘view break down’ you can see the money pending, which at least gives you some re-assurance.
Freetrade did resolve it all and everything worked out!
Worth noting one transfer did end up returned to Aviva and had to be t re-ransfered again but all good in the end. Everything Aviva related was slow!
Hi @Shilpa ,
We’ve checked internally, and our transfer team said they’ve reached out and confirmed.
Please let us know if you’re not receiving anything, and we’ll be happy to help check internally.
All the best,
Kandi