Tried to transfer my SIPP to Freetrade for over 3 weeks now. Freetrade says its contacted my provider on the 25th May, after receiving my forms. However my provider hasnt heard from Freetrade at all.
Now its 9th June and all my attempts to get this moving with Freetrade have failed. Very frustrating that i can’t speak to a human on the phone at Freetrade, The intercom is the only way. My request to speak to a manager was met by this response from ‘Ollie’:
“I have just passed the query onto our manager. Please note that threy’ll be in touch within 10-15 working days”
So another 2-3 weeks before i even get a response from a manager at Freetrade.
I am just trying to transfer my SIPP - but this seems to be beyond the capability of Freetrade…
What has to happen next:
- Freetrade request my provider to migrate the SIPP. My provider, will send me a Discharge form for me to fill in.
- I send this Discharge form to Freetrade for them to fill in their section.
- Freetrade then send the completed Discharge form to my provider, who will then migrate the SIPP to Freetrade.
Still waiting for Freetrade to action number 1… If Freetrade has requested the transfer to my provider, my provider hasnt received it. So maybe Freetrade should pick up the phone and contact my provider to figure it out…