Account is not verified, No email on upload of documents


I have created account almost 2 weeks back, but my account has not been verified. Also I have not received any mail requesting identity documents. May I know how long it will take. All the money I have transferred returned back to me without any message.
But they have charged me for ISA account opening.


You can email to get in touch with customer support.

It sounds like you may have topped up using a different account to the โ€œlinkedโ€ account. You MUST use the linked account to top up on FT.