App causing phone to crash, samsung A10


Everytime I get to the pin screen my phone crashes and restarts.

When I uninstall the app and reinstall it I can log in but I cant do much before it crashes again. Usually when i get to a pin screen before completing a buy.

I am using a samsung A10 which is fully updated.

Any ideas how i can progress past the pin entry screen without it crashing my phone?


Might be worth sending an in app message using the chat function. If you can’t access that, then shoot an email to FT:

They should be able to help :slight_smile:

1 Like

Thanks for the reply!

Yeah I dont think I can get in app support at this time so I’ll fire them an email.

Much appreciated