Can not upgrade plan - technical problem

Freetrade Chat 🔥
1

I want to open a sipp and upgrade my plan but I keep getting an error message on the App.
I take the following steps -

Tap - Open a SIPP
Continue with Plus
tick box
confirm
I get a message…
Something went wrong. A network error occurred. Please try again.

I have tried 3 different wifi networks and 4G. I have rebooted my phone. I signed up and opened the ISA OK on this phone but can not now upgrade or open the sipp.
I have been waiting for 3 days for a reply from freetrade.

Any suggestions?

2

Hi @col6

The team is aware of a glitch impacting this upgrade flow that you’ve described. They’re investigating now.

Have you tried to accomplish this by:

  • Select manage my plan
  • Upgrade to Plus
  • Then open a SIPP once Plus upgrade is complete

There appears to be an issue arising when customers try to select “Open a SIPP” and then Upgrade to Plus in that flow.

Let me know!

Alex

3

Thanks for the reply.
Manage my plan gives no option to upgrade.

4

Under “Plan settings” in Manage your plan, there should be a tab “Change your plan”. If that’s not there, I can probably get someone to do this manually for you.

5

I’m getting no response from anyone on this at Freetrade following my messages.
Any further advise Alex?

6

I’ve just reached out to someone in customer service who will get this resolved for you.

7

I can go to Manage your plan and I can see Plan Settings but there is no option to change anything. There is a message at the bottom to say you have to get in touch to change it.
I have now found a message to me sent yesterday regarding this.
I don’t know why I get notifications on my phone from Freetrade for irrelevant junk I am not interested in but I get no notification about a reply to my message?