I recently signed up via a referral from another member, I filled out all the relevant details like NI, Passcode etc. I was able to access the account once after the first sign up and have deposited funds into the account as they’ve been removed from my current account.
Now everytime I load up the app, it sends me the magic link which I press and asks me to create a passcode and fill in all the previous information again, yes I tried filling out all correctly again but it just hangs on the creating your account page forever.
Please can someone help, not had a reply from live chat/email as yet and am desperate to not lose my funds on the account.
You won’t lose your money, this is an issue a few people have had recently if you search. Someone had luck with clearing the cache and app data? Otherwise I’m sure support will get there soon.
I am exactly in the same boat in the UK. Managed to sign up, deposited, lost access. Magic link is the same, prompts me to enter a passcode then start signing up again.
Had to sign up a number of times just to get to the chat to ask for help. Had 1 response yesterday morning telling me to use the magic link that i explained I had already done many times. now its been 36 hours without a reply. I just want a refund at this point. no longer interested
Glad I’m not the only one then. I’m in the same boat refund wise if it is to carry on without a response.
Just be nice to get some sort of message. Even their twitter read my DM & Ignored it.
I can understand the high volume they must be getting this week, but after a while, it becomes tedious. Will keep you informed!
Out of interest are you guys on Android or iOS?
Hang fire folks I’m sure this will be sorted out soon.
I’m on Android and only recently signed up myself. Just logged in with no issues.
Hi, Android for myself. OnePlus 8T
Sorry to hear that
Can you DM me and I’ll take a look.
Sorry about that. Can you DM me and I’ll take a look.
Hi Gemma, not sure how to DM on here. I don’t seen an icon here or on your profile…
Update for you guys. Gemhappe on this thread got in touch, asked for my email and all has been sorted now!
For those that asked, I am on Android.