I recently signed up via a referral from another member, I filled out all the relevant details like NI, Passcode etc. I was able to access the account once after the first sign up and have deposited funds into the account as they’ve been removed from my current account.
Now everytime I load up the app, it sends me the magic link which I press and asks me to create a passcode and fill in all the previous information again, yes I tried filling out all correctly again but it just hangs on the creating your account page forever.
Please can someone help, not had a reply from live chat/email as yet and am desperate to not lose my funds on the account.
You won’t lose your money, this is an issue a few people have had recently if you search. Someone had luck with clearing the cache and app data? Otherwise I’m sure support will get there soon.
I am exactly in the same boat in the UK. Managed to sign up, deposited, lost access. Magic link is the same, prompts me to enter a passcode then start signing up again.
Had to sign up a number of times just to get to the chat to ask for help. Had 1 response yesterday morning telling me to use the magic link that i explained I had already done many times. now its been 36 hours without a reply. I just want a refund at this point. no longer interested
