Contact

Help 👋
1

I have transferred funds to my account 48 hrs ago and they have still not arrived. I have contacted the chat helpline but despite several attempts I have received no response, does anyone have a contact number or email address they can share please. Many thanks.

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2

I’m not sure there is a contact number to be honest

Paging:
@MeghanB26 @shanice @Gemhappe

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3

In app chat is generally super good in responding.

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4

Hi Michael :wave:

Sorry about this. :disappointed_relieved: Would you mind dropping me a DM so I can look into this for you please? :pray:

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5

Hi Meghan.

I completed a bank transfer yesterday morning and as yet the money has not him my freetrade account. My bank has confirmed the money has left my account. I did forget to attach the reference number, but have been unable to reach anyone via the chat service. Thanks Mick

6

Hi Mick :wave:

Thanks for clarifying - can you just drop me a direct message (DM) as these are private? I’ll need some details from you to look into this? :pray:

Thanks!

7

Hi Megan

Not sure if this is a DM ?

8

Nope. :joy:

Not if I can read it! Click on Meghan’s picture, then select “message”.

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9

I have clicked on the picture but do not get a message option ?

10

I’ll DM you Michael! :+1:

11

Thanks Megan.

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12

I’ll close this one up as it looks like it’s being resolved!