I have transferred funds to my account 48 hrs ago and they have still not arrived. I have contacted the chat helpline but despite several attempts I have received no response, does anyone have a contact number or email address they can share please. Many thanks.
In app chat is generally super good in responding.
Sorry about this. Would you mind dropping me a DM so I can look into this for you please?
I completed a bank transfer yesterday morning and as yet the money has not him my freetrade account. My bank has confirmed the money has left my account. I did forget to attach the reference number, but have been unable to reach anyone via the chat service. Thanks Mick
Thanks for clarifying - can you just drop me a direct message (DM) as these are private? I’ll need some details from you to look into this?
Not sure if this is a DM ?
Not if I can read it! Click on Meghan’s picture, then select “message”.
I have clicked on the picture but do not get a message option ?
I’ll DM you Michael!
I’ll close this one up as it looks like it’s being resolved!