@Freetrade_Team@Viktor@adam
I would like to switch my ISA and SIPP to Freetrade
But my data safety privacy security is much more important to me than savings on trading fees.
My point was you specifically mention security but now say you don’t care if they use email to pass details to each other. Surely that would be of equal concern?
Then your overall concern is frankly invalid. It would be the illusion of security as nothing would have actually improved, you’d just think it had.
Theres nothing particularly sensitive on the transfer form except form PII which will be handled accordingly. Its also not the same as a statement so im not sure where that example comes from?
If you’re concerned about your own email provider that’s really a you problem, maybe you should consider switching to a provider you trust with your data?
Freetrades email provider follows all the expected and required security and privacy requirements.
Our email providers leverage Transport Layer Support (TLS) in transit and therefore any file you send would also be protected as long as you’re using an email provider that matches this. TLS is used to facilitate privacy and data security for communications over the Internet.
The most popular services such as Gmail and Hotmail both leverage TLS by default. In regards to your retention concern, we’re required by our regulators to retain all support queries for 5 years, whether it’s email or Intercom in-app messages.
Please get in touch directly with support if you need anything else.
