It says NI in use

I made an account using my ni number like a year ago but I can’t access that at all and no ones helping me out I’ve emailed freetrade yet no reply for weeks and I can’t make a new account

Login with your old account?

I tried it doesn’t work it doesn’t even detect it exists

the problem is getting a hold of an admin I’ve tried to email all their emails yet no assistance this is weird

Hi, we’re extremely busy right now but someone will get back to you ASAP if you’ve emailed us at hello@freetrade.io

Sorry for the delay.

ok i have and will be waiting