Problems accessing my account

This morning when i tried to login it gave some error asked me for my email address, so i entered it, now it says
‘We need to verify your account. We need some time to review your account manually. Sit tight, we’ll be in touch’

It has been 7 hours now, what is going on?
The in app help chat doesnt work.

Hi Liam, please email us on hello@freetrade.io.

Best,
Freetrade Team

I did that some four hours ago, no response yet however

24 hours without a response now.
Anyone?

Hi Liam, I’m having the exact same problem and don’t know what is going on. It basically asks for all my details again which I’m not going to do as I already have an account. I’ve also emailed them 2 days ago and no response.

Rather worrying not being able to access our money/shares or even know why

So i have resent information to hello@freetrade.io, worried about being scammed, can i get confirmation here that this is correct and that you have received it?
thanks

Hi Liam & Richard,

Please accept my deepest apologies for the delays you’ve experienced here. :pray: The team are incredibly busy right now and our response times are not what they usually are.

If you could both DM me with the email addresses you use to login to your Freetrade accounts, I can escalate your queries internally first thing tomorrow.

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Hi Meghan,
I’m not sure im able to direct message here, that or i cant find the button to do so

thanks

No problem Liam, I’ll drop you a DM that you can then use to respond to me via! :relaxed:

Ooh woow I have been having the same issue. Tried freetrade chats and emails the whole week. No response. Meghan could you please escalate this? Thank you

1 Like