So I thought I’d re-install the app after giving up on it when I first registered in 2021 and got stuck in an insane loop of being asked to register a new account. Sadly it looks like the issue is still happening.
I happened to dig out my old emails from 2021 as well, and realise why I gave up and deleted the app. No one from support got back to me.
I uploaded all ID to the dropbox site and was told I’d be update in 7-10 days and then radio silence.
I’ve emailed the help@ address this morning but given I’ve been waiting for an update since May 2021, I’m not holding my breath.
I just want to be able to log in to the account I created.
I’m really sorry for the difficulty with logging in. Sometimes there can be an issue when trying to use the same email address to register a new account. In any case, this shouldn’t be happening. I’ve flagged this to our customer service team. If you can DM me with the correspondence you have any the email address you’ve used to try to register then I’ll get this chased up.
I have been having this problem for over 2 months. I had asked Freetrade to change my email address, which they did and confirmed that I could now login using this but every time I try I am being asked to set up a new account. I have dealt with several members of the Freetrade team in trying to resolve this but so far they have completely failed to do so. The result is that I have a £20,000 ISA that I am unable to access and therefore unable to trade. I am so totally disgusted with the inability of Freetrade to give me access to my account and my money! I have now been forced to raise a formal complaint with them and if they don’t resolve it soon I will be reporting them to the FCA because as far as I am concerned they are now stealing my money. Seems like a harsh statement but if your bank prevented you accessing your money in your account it would amount to theft. This is no different.