First time account stuck on "we need some time to review your account"

Help đź‘‹
1

Hi, not sure if this is the correct place for this but I have been stuck on the same screen in the freetrade app for about 3 weeks now.
I only get as far as confirming my email address and tapping the “log in to freetrade” button. Then for the past 3 weeks any time I try to open the app, the same screen appears and I cannot do anything.
“We need some time to review your account”
“Sit tight, we have all the information we need, we just need some time to review your details manually. This usually takes up to 2 days. We’ll let you know as soon as we’re done”
Any help here would be greatly appreciated.
Thanks
Michael

1 Like
2

Hi @mimicwalls

Thanks for flagging this. I’ll raise this with our customer ops team to see if we can get your account all ready to go.

Best,
Alex

2 Likes
3

Hello,

I’m having the same issue, are you able to check what is happening with my account?

4

Hi @taliamurphyy ,

Thanks for letting me know about this. I’ve sent you a direct message to get more details and will pass it on to our customer ops team to help get your account sorted out.

All the best,
Kandi

1 Like
5

I have the same issue, my email is [deleted for privacy]

1 Like
6

Hi @antonio_fisher_man ,

Thanks for reaching out! I’ve sent you a private message to ask for a bit more detail so I can pass it on to our customer ops team.

Best,
Patryk

1 Like
7

I have the same problem, it’s been 3 weeks if anybody could help? Thanks

2 Likes
8

I’m having exactly the same issue if someone could help please

3 Likes
9

This makes me damn angry! Totally UNACCEPTABLE!!

@acamp
@Patryk

2 Likes
10

Seems like an on going issue that tech should have sorted months ago or be sorting. Chop chop programmers let’s get this sorted or some updates for the frustrated customers. <3

11

Hi,
I currently cannot access the Freetrade app as when i confirm my email address and tap on log in to free trade button the same screen appears that states “we need some time to review your account, sit tight we have all the information we need, we just need some time to review your details manually. This usually takes up to 2 days. We’ll let you know as soon as we’re done”.
This has been the situation for weeks and doesn’t change no matter how many times i re-download the app. Can you help as it is vital i am able to access the app.
Thanks
Joel