First time account stuck on "we need some time to review your account"

Help đź‘‹
1

Hi, not sure if this is the correct place for this but I have been stuck on the same screen in the freetrade app for about 3 weeks now.
I only get as far as confirming my email address and tapping the “log in to freetrade” button. Then for the past 3 weeks any time I try to open the app, the same screen appears and I cannot do anything.
“We need some time to review your account”
“Sit tight, we have all the information we need, we just need some time to review your details manually. This usually takes up to 2 days. We’ll let you know as soon as we’re done”
Any help here would be greatly appreciated.
Thanks
Michael

2

Hi @mimicwalls

Thanks for flagging this. I’ll raise this with our customer ops team to see if we can get your account all ready to go.

Best,
Alex

2 Likes
3

Hello,

I’m having the same issue, are you able to check what is happening with my account?

4

Hi @taliamurphyy ,

Thanks for letting me know about this. I’ve sent you a direct message to get more details and will pass it on to our customer ops team to help get your account sorted out.

All the best,
Kandi

1 Like
5

I have the same issue, my email is [deleted for privacy]

1 Like
6

Hi @antonio_fisher_man ,

Thanks for reaching out! I’ve sent you a private message to ask for a bit more detail so I can pass it on to our customer ops team.

Best,
Patryk