Stuck on “Creating Account”

I’m stuck on the creating your account screen which then ends up on the servers need a coffee screen.
Anyone got any ideas?
Thanks in advance.

Welcome to the community! :wave:

This is Freetrade’s officially comment on it but some have reported deleting and redownloading the app has helped

Hi, sorry to hear that :disappointed_relieved:

Can you send me a DM and I’ll look into what is going on?


Ok. Thanks for looking into it.
It won’t let me DM you though.


I happen to have the same problem and my account still hasn’t been created for the last 2 weeks.

Can someone help?

Assuming you you fit the criteria for an account and you have tried deleting and reinstalling the app, email to email with more information.

@JimmyJ yup, all the obvious and possible steps of reinstalling the app, clearing caches and restarting the phone have been tried with little to no luck. Will try that email, thanks!