Stuck on “Creating Account”

[CheekiSkrub (Dom)]

I’m stuck on the creating your account screen which then ends up on the servers need a coffee screen.
Anyone got any ideas?
Thanks in advance.

[Jonny]

Welcome to the community!

Stuck on the ‘creating your account’ loading page

Thanks all, I’ve reached out to all of you via DM now but unfortunately can’t take on any further individual requests. Our onboarding team is working through a very high number of of new customer sign ups right now so things are a little slower than usual unfortunately. If your account does get caught up in this stage, please drop us a message via the in-app chat or to hello@freetrade.io. Thank you!

This is Freetrade’s officially comment on it but some have reported deleting and redownloading the app has helped

[Gemhappe (Gemma Happe)]

Hi, sorry to hear that

Can you send me a DM and I’ll look into what is going on?

[CheekiSkrub (Dom)]

Ok. Thanks for looking into it.
It won’t let me DM you though.

[Dipito31 (Deepak Ramchandani Vensi)]

Hi,

I happen to have the same problem and my account still hasn’t been created for the last 2 weeks.

Can someone help?

[JimmyJ]

Assuming you you fit the criteria for an account and you have tried deleting and reinstalling the app, email to email hello@freetrade.io with more information.

[Dipito31 (Deepak Ramchandani Vensi)]

@JimmyJ yup, all the obvious and possible steps of reinstalling the app, clearing caches and restarting the phone have been tried with little to no luck. Will try that email, thanks!