Iāve seen a couple of thread posts like this - effectively, Iād got all the way through, put in details, only for the app to revert back to the āCreating Accountā loading screen.
However, the problem is now that Iāve been told to either contact in-app chat or the hello@ email address. I just got 2 straight bouncebacks in a row from the email address saying that the mailbox couldnāt be found/is unable to receive mail, a reply on Twitter saying āwe canāt do this hereā, and because Iām stuck on the āCreating Accountā screen, have to reinstall the app to access the in-app chat via the Magic Link āget helpā page - which disappears and defaults back to the stuck loading page when I close it down.
Tl;dr, I have no way of getting any help on this! It feels a bit concerning having my personal information on an account I canāt get access to!
Hi Adam - thanks for your comment. Tried doing this, and tried Delete App from the Settings menu - no joy! I redownloaded from the App store, opened it up & put my email in and defaulted straight back to the Creating Your Account loading page. Iām really not sure what Iām supposed to do! Itās not so much that Iām worried about trading on the app right away - Iām more concerned that I canāt get access to an app which has my full details now!
This crops up from time to time and there isnāt really one simple issue. Thousands of sign ups a day go through without fail and it can normally be sorted easily enough.
Have you tried deleted the app and reinstalling?
Do you have access to another device to see if that works?
Have you got the latest version of the app and iOS / Android?
Your device isnāt too old is it? I donāt know what the cut off is but it could be an issues.
Head into your inbox and search ā@Freetrade.ioā sometimes youāve got an account and completely forgotten.
If youāre still experiencing this problem kindly drop us an email to hello@freetrade.io with the email you signed up with and someone will be in touch
welcome to these parts 