I’ve seen a couple of thread posts like this - effectively, I’d got all the way through, put in details, only for the app to revert back to the ‘Creating Account’ loading screen.
However, the problem is now that I’ve been told to either contact in-app chat or the hello@ email address. I just got 2 straight bouncebacks in a row from the email address saying that the mailbox couldn’t be found/is unable to receive mail, a reply on Twitter saying “we can’t do this here”, and because I’m stuck on the ‘Creating Account’ screen, have to reinstall the app to access the in-app chat via the Magic Link ‘get help’ page - which disappears and defaults back to the stuck loading page when I close it down.
Tl;dr, I have no way of getting any help on this! It feels a bit concerning having my personal information on an account I can’t get access to!