KYC check

How long does Know Your Customer check normally takes? It is a week now and I still can’t using my account during this process. Of course I did send the email to the team but got no response. Does anyone had similar situations?

Hi @kapelmajster

Welcome welcome welcome :ocean:

It normally happens within a few days. Did you email hello@freetrade.io ?

I sent it on isa@freetrade.io because I opened an ISA account and I couldn’t find on which exactly email I should send it, so I assumed it was the right one.