How long does Know Your Customer check normally takes? It is a week now and I still can’t using my account during this process. Of course I did send the email to the team but got no response. Does anyone had similar situations?
Welcome welcome welcome 
It normally happens within a few days. Did you email hello@freetrade.io ?
I sent it on isa@freetrade.io because I opened an ISA account and I couldn’t find on which exactly email I should send it, so I assumed it was the right one.