Thanks for the referral 
Sometimes we do need to do some manual verification checks, and there can be a short delay between signing up and receiving the verification email, but it will be sent out the same working day. In the meantime we’ll get back to her with an update via live chat 
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I’ve submitted the form on Friday but haven’t received anything about the feature 
I’ve had 2 referrals, 1 tracked automatically and instant. 2nd referral didn’t show up but was credited a few days later so looks like they are monitoring it and managing it pretty well which is good to see.
Any new refferal links ? 
I’ve filled the form out a couple of times to get access to referral but still not got it. How can I get access? I am an investor and have filled out the W8BEN form.
Hi @JamesB,
Unfortunately my friend didn’t receive anything by email yesterday. Someone did respond to her message but that was to say that she would receive an email same day.
Do you know if there are any delays with the manual verification process at the moment?
Thanks,
Dan
Just got a notification about having a free share, now looking forward to it 
Also, thanks to @Viktor for sorting my missing referral link so quickly 
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Could you ask your friend to drop me a message via in-app chat so I can take a look?
Thanks, she’s going to do that now.
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All sorted @JamesB, thanks for your help 
Will I be able to send another invite soon? I have a work colleague that is interested in signing up.
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@Freetrade_Team1 @Viktor, 3 of my friends are facing same issue where they transferred the money but it is not reflecting into their FT accounts (even after few working days ). Of course now I have asked them to contact live chat but they are not impressed with FT. First impression of a customer experience decide the long term loyalty and unfortunately it is not going in FT favour at the moment. FYI they already check the reference number used in the payment and it is matching.
I suggest FT team to proactively checks every day for unallocated payments (especially with reference number) and contact the users via email or text in case you need any other information rather than they chasing you.
I’m sorry to hear that their transfers haven’t arrived yet. As part of our process we’ll reach out if we have enough details about a transfer to identify the person who sent it but there’s an issue. Once we have all of the info we need, we’ll get this sorted for them as quickly as possible.
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I’m surprised to hear - three sounds like there is a pattern there, and as well as making sure they have their money in their account, we’d love to figure out why this happened to three people. To add to Alex’s answer about the process, it would be great if they could ping us, so we can fix this for them ASAP. I know you asked them - we’ll keep an eye out.
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@Freetrade_Team1, @Viktor, Thanks for your prompt response and assurance. One may have already contacted yesterday as I explained him how to use live chat and another one should contact today as i explained him the same thing today morning. 3rd friend I will talk to him later today or tomorrow . As most of the folks in my circle are used to contact via phone, it is a new thing for them to contact via live chat 
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This really needs fixed with an automated process IMO - it is the one part of the first-time customer experience I found really frustrating as well. When you’ve signed up you want to just get on with buying shares, so it feels frustrating to have to wait even a few hours. Bit frustrating on weekends too as it means you can’t top up on a weekend.
Obviously once you’ve got monthly transfers going in the delay doesn’t matter so much, but for first time users it’d be better if the transfers could be automated somehow and faster.
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We agree & we’re working on it 
It’s worth mentioning that Google / Apple Pay let you top up at the weekend, although there’s a lifetime cap of £1,000 on those top ups at the moment and the market’s shut.
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Just talked to one of them and got confirmatiom that money is now credited to his FT account. He is happy now with quick resolution and also learnt how to contact support team.
He is now transferring more money so that he can buy some shares today. He asked me if the new transfer , he is initiating now, would arrive today before LSE close or not. Based on assumption that it was first transaction where things may have messed up but subsequent transfer should be smooth and money should arrive in his FT account within 3 hours. Is it correct ?
Also one question: when we chat with FT team on live help, why there is no notification on our Phone when someone from FT team response ? Whenever I chat with Chip or Revolut team , I always get a notification but on FT as well as JaJa credit card, I have the same issue. Any idea if there is a local permission issue or FT app doesn’t support this ?
Very true, weekends don’t matter so much as you can’t buy anything 
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Are you going to reveal any free shares this week as Victor mentioned?
Also, are you planning to send us any new refferal links?
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That’s great to hear
If they’re making a bank transfer then those take 4 hours to arrive, between 8am - 4pm on weekdays. If they’re using Apple / Google Pay then the transfer will arrive within 2 hours, 24/7. We’ve shared some more details here.
You should definitely get notifications for replies on the iOS, after a short delay. If you’re on Android, have the latest version of the app & have notifications for the Freetrade app enabled but don’t receive them for replies, could you please drop us a message & we’ll look into that for you?
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