I am very shocked and angry today and hope someone here has an explanation.
I am not using my Monzo anymore and hence I decided to switch to a different bank. Particularly to HSBC to get that sweet 5% Regular Saver.
Monzo is part of the Current Account Switch Guarantee and they even say on their website that this is a service to easily switch between banks.
I got a message from Monzo saying they don’t allow to switch out but they do offer to switch in. I don’t think that this is fair. If you want to play the game please play it right.
I dropped a chat message to Monzo explaining how this is not ok.
Anyone can show me something I don’t see or know about Monzo and switching out ?