I am not able to sell anything in my portfolio. No problem buying. The sell button is greyed out. Every position in my portfolio has this issue. I can tap on the buy button and buy more but the sell button is greyed out and I am not able to sell. Logging out and back in also does not make a difference.
No. I have no limit orders. I have just the basic freebie cheapskate account so only instant orders can be done.
Example screenshot with GSK. The button is greyed out. This is the same of every other position I have. At least with my holding of Evraz Steel there is a pinned message saying it cannot be traded.
Yes, I have done all of that. Even restarted the phone before installing the app again. Only thing I have not done yet is to pour a complete circle of salt around my phone.
Logged back in using the email code but still not able to tap on the sell button on any position I have.
Regarding the phone; it is fairly new and running on android 12
Sort of; I sent an email to hello@freetrade.io as I could not find the support email address; not sure it it was something as simple as support@freetrade.io but wanted to verify
From the hello address I got the auto reply confirmation mail back saying they will come back to me in 3 days time.
No worries. hello@freetrade.io is the right one. I’ll flag your issue up to the team though. Normally they get back in plenty of time well sooner than 3 days, though they will be busier than normal with tax year end today!
Unfortunately the Sell button does not respond at all. I tap that part of my phone screen like crazy but nothing happens. Tapping the buy button works like a charm on the first tap and i can buy…
Happy to report that the new update they pushed out overnight resolved this issue. The Sell button now works again when you tap on it and transactions can now be done.
Thanks to the devs and the rest of the support team that resolved this issue in such a short timespan.