Since the introduction of ‘plus’ the customer service at Freetrade has become terrible! Unless you are a ‘plus’ member, you now have to email ‘firstname.lastname@example.org’ for any queries. However there email doesn’t work! (See attached bounce back) and I never get a response.
So what now?! Am I now being forced to sign up to ‘plus’ just so I can talk to someone about an account query? Yet again this underpins why I don’t trust using Freetrade as my main Broking platform