Sending funds from an Unlinked bank account

Hi all,

I have made a transfer accidentally using my unlinked bank account.

How would I go about getting this money back? I have asked the question on chat twice but neither message has been read. What are the average time frames for this?

Hi :wave:

I’m really sorry for the delay you’ve faced here. The team are experiencing unusually high numbers of customer queries and are working through these. I can assure you that they will get back to you as soon as possible.

If I can get this looked into any faster for you, please drop me a DM with your Freetrade email address. :pray:

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Hi Meghan,

Thanks for the quick reply - I cant seem to send a DM.

Is it possible to advise on how send I can send this to you over DM and I will do this ASAP.

Thank you,

I’ll pop you a DM now :+1:

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I did this by mistake too but messaged the team and had money refunded