Topups from Non-Linked Account

Help 👋
1

Hi there,

I made 2 top-ups from unlinked accounts and only just realised. They had the correct references but haven’t shown on my account.

I’ve tried to contact through the chat function but had no response.

Any idea how I get my money back / on to my account?

Thanks

Darryl

2

Usually, you’ll be contacted shortly and told it’s from the wrong bank account, and they’ll send you the money back within a few days if you choose to not link that bank account to your Freetrade account.

3

One was almost a week ago and haven’t been contacted, only realised myself after the second top up.

4

Is there another way to contact freetrade? My messages have just said ‘not seen’ for some time now

5

hello@freetrade.io

Seen this email addy, maybe worth a try.

1 Like
6

Yeah as this is unlinked, you have two options; you can either unlink your current one and link the new one, then it will take 3-5 days to process to your free trade account or to reverse the payment it can take 30 days to reach back to your bank account.

7

Is it really now 30 days? That is outrageous if true, the last time it happened to me it only took 3 days

8

I believe that’s an upto figure. There’s nothing to indicate it won’t take much less time than that.

9

Hi :wave:

Apologies for the delay on chat, we’re experiencing high volumes at the moment :disappointed_relieved:

If you’ve contacted us already, we’ll get it sorted. In this case, we can update your bank and get the cash applied or return the payment.

10

Hi there I signed up to freetrade yesterday through the app. My Google pay wasn’t working with it for some reason so made a bank transfer. I didn’t realise that it had linked another of my accounts in my Google pay wallets, so the money hasn’t gone through to my freetrade account. I messaged yesterday but haven’t received a response. Can anyone offer some advice on what to do?

Also I had to create another account to post here, the linked email address is the same though. What an admin mess I’ve made😬

11

Open a chat in app with support.

I think people who had done the same as you have basically had to wait for FT systems to rebound the transfer back to where it came from after if fails to be verified to an account. This can unfortunately take up to 5 working days.

12

Thanks J4ipod94. I’d opened a chat as soon as I’d realised what I’d done and waited a day but the message is still on unseen. As long as it’s coming back it’s no big deal. Thanks for the reply

1 Like