Settlement

Why is my settlement taking so long. I sold my stock on the 5th of November (nearly two weeks ago)

You’ll probably get help quicker if you email money@freetrade.io

That seems odd, should take that long.

It is odd. Any idea why or how I can solve it?

This feels like something has gone wrong or there is / was a specific issue with the stock you traded. Out of interest which one did you sell that hasn’t settled?

I sold trainline

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What do you suggest I do because I really need the money?

Have you messaged the team?

Hey Callum :wave:

Whilst settlement typically happens a couple of days after an order executing, it can take longer in some instances. The length of time you’ve experienced doesn’t seem right though. Please drop our Customer Service team a message at hello@freetrade.io so we can get this looked into for you. :pray:

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Hey Meghan

I have already sent them an email and they are looking into it

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