Slow settlement

Almost two weeks ago I sold the shares in my ISA account so that I could change onto another plan. In order to make the change, all of the money in my account needs to be withdrawn. Most of the transactions settled within a few days but one still hasn’t after 12 days of waiting. This has meant that I’ve been charged another months subscription on my current plan. I’ve tried messaging through the app and emailing Freetrade but don’t get any response. Does anyone know a way of contacting a real person? Is there a phone number somewhere I can call?

Hi Gillian,

I can flag this to our customer service team to look into. If you’ve previously been in touch and been told to sell down your positions to move to a different plan than customer service should refund the month subscription that was taken.


That would be much appreciated!

Do you know how long this might take to resolve?