Okay, so far I have tried emailing my original contact on Freetrade but had no response, then I found Freetrade on Twitter and asked the same question but they eventually came back and said they couldn’t discuss personal questions via dm so they sent me to the correct email! Email helpline acknowleged my request and hope to reply within 3 days! They also pointed me here - so please, if any of you have a clue what’s going on please help!
Okay, so I have purchased a number of stocks in various funds/companies all of which went through no problem and money taken out etc. But only one of my purchases shows up in my Portfolio (this was for Wise the last stock I purchased). In my activity tracker it shows Wise being purchased but before that it only shows statements for months which can be downloaded. I did download the statements for June and July but they are both blank!!!
If I needed to sell stock obviously I could not - this is unacceptable as is a 3 day delay till the help team starts to look at it. We are looking at many thousands of pounds investments having disappeared,
Does anyone have any idea of how to solve this?