Freetrade free shares on sign up

Help 👋
1

Hi guys,

Hoping some of you here might be able to help, as it seems the Freetrade support is non existent at the moment. I created an account using someones free share link on Monday. In the “Top up to get a free share” section, I have completed US tax exemption information and now its stuck on “Top up & wait for your money”. However, I have topped up already and bought shares. In fact, I have topped up 3 times now and the process is still telling me to “Top up and wait for your money”

I have started a chat with support, which told me “they would be back in 30 minutes” (that was on Monday morning). I have also sent an email to hello@ … but still nothing from them.

Is this common in the app, for the free shares not to work?

2

The free shares are issued weekly, I can’t recall the exact day. Also note, they will appear in your GIA - don’t look for them in your ISA or SIPP if you have those.

3

Screenshot_20210127-105418_Freetrade
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So this is normal, the last items on the screen do not get crossed out?

4

I’m afraid I’ve not seen that screen so I can’t comment, but I would expect your free share to appear some time this week.

5

Ok, I will wait it out. Thanks for your help.

1 Like
6

Screenshot_20210127-110357
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I have this under my shares (as referee). When I click it, it says ‘You’ve earned a mystery share. We’ll reveal it in 7-10 days!’

A LOT of people have reported this not showing up immediately, and support should get back to you within 7-10 hopefully so it should get sorted.