Not sure if anyone can help me out there. I have a situation with customer 'support ’
I am temporarily on a contract working in Thailand on a joint venture between UK and Thai companies. I don’t live in Thailand. I live in the UK. I have to stress this as you will see.
The other day my Freetrade app asked to be updated. Google Play Store doesn’t not support this Android app so I contacted General Enquiries to see if they could help.
The individual that responded to my emailed request started by saying “Thank you for confirming you have moved to live in Thailand. You now have to either close your account or transfer it to another platform”. And this i have been informed has to be done by the 30 October.
I have written multiple time to tell this person that I do not live in Thailand, I live in the UK. My house, family, job and life is there.
His response is that as I am working there I therefore live there. I have tried to use logic. If you go on holiday to Spain for a week, technically you’re living in Spain. But it isn’t your home, you don’t live, live there. He will not or does not want to understand. I have even spoken to my manager to get rotated back to the UK sooner and have explained this. But still this individual won’t see reason.
Does anybody now if Freetrade out source their email customer support. The more I write to this individual the more I feel they aren’t English or they’re responding from a script
Let us look into this. On updating the app (I think that’s what you’re trying to do) you should be able to manually switch to the U.K. Play store (I believe) to enable the update.
We’ll revert on the other point or someone from customer service will get in touch directly.
Did you change your Google account to say u are in Thailand?
One option is create a new Google account with country set to UK and in playstore switch to that account then install and/or update FTrade using that account.
This is how I get around playstore region restrictions on installing apps locked to certain regions.
I recently bought a new phone when I arrived in Thailand as my other one died. The shop set the location as Thailand without me knowing. You can only change the location once per year with Google so shall have to wait until I’m home in the UK. One of the problems by thinking you have a bargain buying phones outside the uk
Not necessarily, you can create a second Google account in your home country UK and add it to your phone under accounts. Then in Google play simply switch to second account.