Not sure if anyone can help me out there. I have a situation with customer 'support ’
I am temporarily on a contract working in Thailand on a joint venture between UK and Thai companies. I don’t live in Thailand. I live in the UK. I have to stress this as you will see.
The other day my Freetrade app asked to be updated. Google Play Store doesn’t not support this Android app so I contacted General Enquiries to see if they could help.
The individual that responded to my emailed request started by saying “Thank you for confirming you have moved to live in Thailand. You now have to either close your account or transfer it to another platform”. And this i have been informed has to be done by the 30 October.
I have written multiple time to tell this person that I do not live in Thailand, I live in the UK. My house, family, job and life is there.
His response is that as I am working there I therefore live there. I have tried to use logic. If you go on holiday to Spain for a week, technically you’re living in Spain. But it isn’t your home, you don’t live, live there. He will not or does not want to understand. I have even spoken to my manager to get rotated back to the UK sooner and have explained this. But still this individual won’t see reason.
Does anybody now if Freetrade out source their email customer support. The more I write to this individual the more I feel they aren’t English or they’re responding from a script
What should I do