I downloaded the freetrade app, a week ago, and it still haven’t been able to open an account… provide all the right document and everything, does anyone else have the same problem?
Hi @Calvin_LSK it might be worth reaching out to support hello@freetrade.io
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Yea, I have, they told me it will take up to 5-7 days to check my IDs. 
Maybe I m being a bit inpatient, but everyone seems to open their account instantly.
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You probably don’t have much insight into this as a new customer but they’re on boarding over 1000 people a day and while this is done quickly it’s not quick enough when you’re keen.
Hold fire for a bit and you’ll be part of the FT gang in no time.
While you’re waiting and If you’re brand new to investing there are is a thread here that might be a good place to read - Ask your beginners questions here 🐣
I m sure they are busy as bees 
Just not as easy to open as it seems
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Yea, will def check it out
Hi @Calvin_LSK 
Thank you so much for joining Freetrade!
Our current timeframe for our friendly team to process your documents is 5-7 working days from the day you confirm your document upload.
Thank you for your patience whilst we experience high volumes 
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Yea I guess I just have to be patient.
Lol no one is to be blame. Just being impatient.
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Same issue here. I don’t like having PII out where I’ve not got control over it with some vague promise.
I just want to find out how to delete the account and get confirmation that my PII has been removed.
There also seems to be no option for deleting a community account here either.
There’s more disappointment waiting for you… Just wait until you start buying and all you see is " the red bloodbath" that is inevitable 
… Good luck 
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My experience is that on the last day of the timeline set by the freetrade your account will be verified to operate it.
Good to know as someone currently researching and debating whether to take the plunge!
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And your hesitation is how long it may take for the account to be opened? Are you suddenly in a rush after spending so much time researching and debating?
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I have to say everyone I know had their account up and running pretty much instantly so I think this is for people who need to verify for whatever reasons meaning the standard security/verification checks etc don’t pass.
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No, not at all, just good to know not to worry if it takes a while
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Wow, that took minutes, all sorted and signed up.
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The HUGE majority of people have ZERO problems with Freetrade but when you have nearly 1 million customers you will always get a few vocal complaints that make it feel like issues are more common than reality. 
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