You probably don’t have much insight into this as a new customer but they’re on boarding over 1000 people a day and while this is done quickly it’s not quick enough when you’re keen.
Hold fire for a bit and you’ll be part of the FT gang in no time.
While you’re waiting and If you’re brand new to investing there are is a thread here that might be a good place to read - Ask your beginners questions here 🐣