This is what I get, maybe I’ll try from a different email address, I can’t get help through the app as there’s no option for help on the set up pages
Same happened to me then later in the they it showed queing I left till next day and I logged in no problem hope this helps
Thanks, I’ll see what happens later then, I guess they have had a lot of signups in a short time so are probably struggling at the moment
Address not found is an odd one. I was expecting mailbox is full
Try a different email address if you have one but make sure you quote your FT account email address in your message so that they track your account
Thanks, I tried using another email (Gmail) and didn’t get a bounce back so I guess it just didn’t like my Hotmail account
Hiya - I’m having a similar issue with the ‘Creating Account’ screen, and also received bouncebacks on my Hotmail emails. Just tried with my gmail & thus far haven’t received an undeliverable message.
Over 24 hours later and no reply to my email or even acknowledgement, no movement in the account being accessible again and I managed to ask a question in the help on the app, but that’s now disappeared with no reply and I can’t submit a new query.
I think I’ll just contact my bank and try and do a chargeback
Sorry you’ve not heard back from us. We’re experiencing higher volumes right now.
Can you DM me your Freetrade email and I’ll look into this for you.
This has happened to me, I can’t do a live chat as I obviously can’t use the app, made a community post with no response, I’ve only received one email in the past 3 days and they didn’t understand my problem and insisted I just click the magic link in the email as if it was working. I understand it must be busy right now but I desperately need my money back and I just don’t understand why this is happening and why there isn’t a fix for it yet.
I’m sorry this is impacting you also, we’re looking into this.
Can you also DM me your email too?
Sorry about that
Can you also DM me.
Hi Gemma - your colleague Meghan has now sorted me out and I’m up and running. Thank you though!
Is it fixed yet for you?
Happened to me too, stuck on creating account after depositing £100…
Yep all fixed for me
Yeah, same problem. I have contacted Freetrade via email but as of now the issue still persists
Out of interest Luke,
What did you have to do to sort it or was it from freetrades end? Your answer could help alot of people
I Direct messaged Gemhappe after her message on this thread and by the next morning the app was working and I could see my account and my deposit
Ahh ok. It was the freetrade fairies working behind the scenes.
Hi! I am new and unable to DM you. Could you please contact me?
Hi, I’m also having this issue. Can a freetrade staff help me on this?