Hi, attempted to add some money to my account today, it’s been taken from my bank but it hasn’t been added to my FT account.
After waiting I added a small amount, just to see if I had missed any error messages etc… this was deposited in under an hour, but my large amount has not materialised. Any help please?
Hey, sometimes a first deposit takes a little longer as they need to verifiy your identify on the bank account etc.
But saying that, if your depsoit hans’t arrived in around 5hrs I would drop money@freetrade.io an email explaing the situation
Hey, thanks for the reply.
I’ve been a freetrade user for some time now, with multiple deposits, all have been within 4 hours. But some reason today my money has disappeared. I’m sure it will be okay, I would just like some clarity from FT, but the email is 3+ days.
Hmm, I must admit that’s odd if it was from the same bank account etc.
I would add that this is a public forum so memebers probably won’t be able to answer your query but if you try money@freetrade.io or the in app chat, hopefully you’ll get a response soon.
Hope you have a good weekend