Deposit not arrived - help needed

I know this has being covered before and i am aware it takes a few days for a standing order to appear in the account, this time however it is now 12 days since the funds left my bank account and they still have not appeared in my free trade account, live chat doesnt seem to work any longer so how can i get in touch to resolve this ? Thanks

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Hi @TonyB youre looking for this —> hello@freetrade.io

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money@freetrade.io

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Thank you, i have sent an email.