Good evening Freetrade,
I have been using the app for a little over a week now and am absolutely loving the experience, the community on here is brilliant too and unrivalled, so…THANK YOU!
However, one issue is that a family member of mine has not received their deposit into their account - even though the funds were taken from their bank account. They sent the funds on 4th February and it is almost a week without any funds or answer from customer support. They were also due to receive a free share from signing up with my link, there is no sign that the link connected with any free share.
I fully understand the last couple of weeks have been crazy busy with high volume across usage and signups, however it has been over a week and it would be great to hear back from someone on this!
Would be really grateful to hear back about this.
Many thanks x