Hi,
I made deposit last week end still don’t show nothing in the app
Can you please help me
Thank you
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Hi
Sorry for the delay in the cash reaching you.
Very occasionally, and unfortunately, there can be a delay in cash reaching your account, a variety of reasons.
Please send us an in-app message and we’ll investigate and resolve this. Thanks.
If it helps, Apple Pay/Google Pay are instant.
I am currently facing the same issue I have try severally to get contact in App but to no avail. Honestly I’m considering withdrawing back my deposit when it finally reached the account if I have not been scammed already
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I think same this app end Web site it’s a big SCAM
that way them let you deposit 10,20,30,100 £,€,$,
Because other platforms minimum it’s between 200 end 400 €,£,$
But them …
Ermmm what?
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Look how members make already ar complaints every day about deposit end still nothing yet
No answer back nothing even on the app (chat)
I have 1 week end nothing on my account Deposit
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I’ve been facing the same issues!
Have you been able to rectify?
Yeh, just be patient, they’ve hired a load of new staff and been on the forum all hours but they’re only human. It’s worth it, in normal times support is near instant. 
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No not yet end I have 1 week end it’s like them don’t care about
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So how long I have to wait?
Because it’s looking like I don’t give a F…k about our customers ( new Users)
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May I suggest that people making 8+ separate tickets for a query may not be helping their backlog situation? In your screenshot, it clearly shows you had replies to at least a couple of them. I get the fraustration, I really do, but not making 8x load for the customer service team would likely give them a fighting chance at getting back on track sooner.
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Honestly, it’s quite embarrassing. I am currently in a similar position.
Although I appreciate the influx of new customers, if they cannot serve them adequately then reconsider the onboarding process.
I also find it highly insulting that I’ve been waiting for a reply for daysss and now I’ve taken the grievance public I get a response in minutes.
2 Likes
Hi All,
We’re sorry for the delays in cash reaching your accounts, we’ve had an enormous spike in new customers and messages recently and are working to resolve these cases of cash not being automatically allocated to accounts.
We understand how frustrating this is right now. To speed up our response we have set up new processes to support you and are making good progress in catching up on messages. Could you please send an email to money@freetrade.io with the amount you sent? We will look into this and will get back to you as soon as possible.
Check out our latest update on how we’re scaling support for you:
Them was asking me for 3 months statement
I send to them end still nothing I hope to get my money back but I don’t think I’m gonna see that soon
Not a good idea to invest whit them
Still not answering back now I’m 100% this is SCAM
I WILL start to post every where FB,INSTAGRAM all social platforms about this
I have Screenshot from Chat, forum.
I had enough about this story
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It’s not a scam but I get it’s very frustrating. I am in the same boat.
The level of service right now isn’t acceptable, even emails to the bespoke money@freetrade email address takes 3 days!!!
Nothing we can do though - just hope things improve soon and that if/when these spikes happen again, FT are more ready
That’s the thing these days- people expect everything for nothing. Sure, there’s some delays but for the UI you’re getting and for minimal to zero commission costs, personally think there should be way less complaining from people. In this instance a £20 transaction !!- with Hargreaves & Landsdown it would cost you £22+ simply to buy and sell a single stock.