Deposit not shown

Hi, I made a deposit a few days ago and still haven’t received it, I made sure to include the correct reference number.
I’ve tried to contact support via in app chat for a few days now but still no reply. Can anyone please help

Hi, welcome to the forum :wave:

I’m sorry that your deposit has not reached your account yet and for the delay in response.

Usually, cash takes a couple of hours to arrive.

Very occasionally, and unfortunately, there can be a delay in cash reaching your account, for a variety of reasons. If it is delayed, please send us an in-app message and we’ll investigate and resolve this. Thanks.

If it helps, Apple Pay/Google Pay are instant.

We’re super busy right now after a surge in new customers, but are making good progress in catching up on messages.

If you haven’t already, please send us an email at hello@freetrade.io and we’ll check it out as soon as we can.