Deposit not shown

Hi, I made a deposit a few days ago and still haven’t received it, I made sure to include the correct reference number.
I’ve tried to contact support via in app chat for a few days now but still no reply. Can anyone please help

Hi, welcome to the forum :wave:

I’m sorry that your deposit has not reached your account yet and for the delay in response.

Usually, cash takes a couple of hours to arrive.

Very occasionally, and unfortunately, there can be a delay in cash reaching your account, for a variety of reasons. If it is delayed, please send us an in-app message and we’ll investigate and resolve this. Thanks.

If it helps, Apple Pay/Google Pay are instant.

We’re super busy right now after a surge in new customers, but are making good progress in catching up on messages.

If you haven’t already, please send us an email at and we’ll check it out as soon as we can.