A week or so ago I had an issue where my account was stuck in onboarding process. At the time I messaged support in the in-app chat (which I have to go through the onboarding process and request a new isa opened every time to access). After not getting response from the in app chat, I posted here on forum and @MeghanB26 helped me out and unblocked my account.
Well it seems that someone has finally read my in-app chat message and proceeded to “unblock” my account today as I received a Welcome to Freetrade email and app has reset to onboarding again.
I was up and running for a week, with paid for Plus, opened ISA, deposited money and some holdings. I am now locked out from the app and it tries to take me through the onboarding process again.