Can't login, asking to re-register? Same email

I’ve been using the app for over a week now, but recently when I launch it it asks me to define a new PIN. Usually I press Back and it takes me to the actual PIN login and I can get in fine.

Now I can’t get in at all and it’s asking me to re-register - enter a new pin, name, address, NI number, etc.

I haven’t gone all the way through this process as I don’t want to override my old account.

I have cleared the cache/storage and entered my original email and clicked the link on the device but it makes no change.

I’m eager to get in and access my topup I applied yesterday…


Sorry to hear you’re having issues launching the app.

Could you try to delete and reinstall the app, as that may work.

If not, we can’t access your customer information here, so could you please send us an email at, and we’ll check it out?

There may be a delay replying right now but we’ll check this out for you ASAP.